FAQ

Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, and more—over the internet (“the cloud”) to offer security of data, flexible resource and economies of scale. 

CloudFire prioritises data security and employs industry-leading measures such as encryption, access controls, regular audits, and compliance certifications to ensure the confidentiality, integrity, and availability of your data. 

Yes, CloudFire offers migration services to help you seamlessly transition your existing infrastructure to our platform. Our team will assist you in planning, executing, and optimising the migration process to ensure a seamless transition to the new business model. 

Yes, all options are possible, and we can manage your existing on-premises infrastructure along with cloud-based service models to ensure all your workloads and data security requirements are catered for. 

Yes, you can use other public could providers alongside a private cloud infrastructure. Public Clouds offer a range of services and solutions and these can be integrated with your existing on-premises infrastructure in a hybrid cloud environment. 

We ensure compatibility and integration with existing IT systems and applications through comprehensive testing, documentation, and support. Our team is experienced with many different vendors and technology platforms and work closely with our customers to address compatibility issues, provide integration assistance, and optimise interoperability for seamless operations. 

Virtual Desktop Infrastructure is a technology that allows users to access a virtualised desktop environment hosted on a centralised server, rather than on their local device. It works by creating virtual desktop instances on a server, which users can access remotely via thin clients, desktop PCs, laptops, or mobile devices. 

We employ a multi-layered approach to network security, including firewalls, intrusion detection and prevention systems (IDPS), threat intelligence, and real-time monitoring. We proactively identify and mitigate risks associated with cyber threats and attacks by continuously monitoring network traffic, analysing security events, and responding to incidents promptly. Additionally, we conduct regular security assessments, audits, and penetration testing to ensure the effectiveness of our security controls and protocols. 

We provide comprehensive customer support and technical assistance through various channels, including phone, email, and our online ticketing system. Our team of experts and support desk technicians can be available during business hours or on a more comprehensive 24-hour model as required by specific customers. We follow established escalation procedures to ensure timely resolution of critical issues. 

Most applications (workloads) in today’s modern workplace can be migrated and run on cloud. 

Moving to a Cloud Solution can provide costs savings and efficiencies as well as eliminating the requirement for extensive capital outlays on hardware. 

Our consultants will assist building a Cloud strategy tailored to your business to ensure you meet your business goals. Key attributes like speed of deployment, resilience and agility, as well as data security, governance and cost savings will be considered as part of the project plan. 

Yes, your data can be backed up and made more resilient and secure than an on-premises solution.

There are many benefits in moving to the Cloud. It is a way to future proof your business for the modern workplace, remove on site hardware and move to a more flexible, scalable and resilient platform. 

Any business that has connections to the internet can avail of cloud computing capabilities.        

1. VPSaaS (Virtual Private Servers as a Service): VPSaaS is a cloud computing model that provides virtualised server instances as a service over the internet. Customers can rent virtual servers with dedicated resources such as CPU, RAM, storage, and bandwidth, without the need to manage physical hardware. VPSaaS offers scalability, flexibility, and cost-effectiveness for hosting applications, websites, and services.
2. SaaS (Software as a Service): SaaS is a cloud computing model in which software applications are hosted by a third-party provider and made available to customers over the internet. Users can access the software via a web browser without needing to install or maintain it locally. SaaS applications are typically offered on a subscription basis, with customers paying a recurring fee for access.
3. IaaS (Infrastructure as a Service): IaaS is a cloud computing model that provides virtualised computing resources—such as servers, storage, and networking—as a service over the internet. Customers can rent these resources on-demand and pay only for what they use, eliminating the need for upfront hardware investments. IaaS enables organisations to scale their infrastructure rapidly and cost-effectively.
4. PaaS (Platform as a Service): Platform as a Service (PaaS) is a cloud computing model that provides customers with a complete cloud platform—hardware, software, and infrastructure—for developing, running, and managing applications without the cost, complexity, and inflexibility associated with building and maintaining that platform on-premises